information architecture

The Great ClickOnDetroit Content Audit of 2017

Before I can begin “The Great ClickOnDetroit Navigation Redesign of 2017,” I must first complete “The Great ClickOnDetroit Content Audit of 2017.” This begins with none other than spreadsheets and sitemaps. As an information architect, this excites me in the nerdiest way possible. Here’s the plan:  Collect all pages (static, not article pages) and record the URLs,

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Redesigning a community library website

Have you ever tried to use your local community library website? What did you visit the site for? What did you find when you got there? Was it anything useful? Research revealed it likely wasn’t a pleasant experience, and you probably picked up the phone and called the librarian for help finding the information you

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Arduino.cc IA blueprinting

I recently whipped together some blueprinting for arduino.cc. Here is my short critique, followed by the blueprints (download PDF here): The primary problem with Arduino.cc is different sections of the site living at different sub domains with different global navigation systems. This makes it difficult for users to understand where he or she is at

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Discussion: All sites need robust search

Websites with a lot of content and various types of content need a search system. In fact, I argue many content-heavy websites are sometimes better off with a more prominent search system than the navigation itself. That may sound radical to some, but it’s quite necessary on many sites that have a continuous flow of content,

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Labeling: Redundancy can be very helpful to the user

Moosejaw is one of my favorite clothing stores, and it’s not even because I love all of their clothes so much — I don’t. I admire the company’s overall marketing and customer service approach. Perhaps more importantly, I like their digital platforms. Moosejaw is known for its online catalog and store. Here’s a screenshot of the Moosejaw.com

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