Have you ever tried to use your local community library website?
What did you visit the site for? What did you find when you got there? Was it anything useful?
Research revealed it likely wasn’t a pleasant experience, and you probably picked up the phone and called the librarian for help finding the information you needed.
It doesn’t have to be this way. The Upper Sandusky Community Library is an example of a municipal library website which was failing its stakeholders and patrons. The following report details research that was conducted and how it impacted the redesign. Download the report here.